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Question 1 of 36
1. Question
1- Is it possible to have a licence issued for a period shorter than 3 years?
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Question 2 of 36
2. Question
2- From what age you must have a medical examination each time you apply to renew your licence (unless exempt)?
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Question 3 of 36
3. Question
3- Can a licence be suspended or revoked with immediate effect?
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Question 4 of 36
4. Question
4- Do all private hire vehicles must display licence discs?
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Question 5 of 36
5. Question
5- If you approach people on the street or outside a late-night venue to offer them private hire services you: (2 correct answers)
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Question 6 of 36
6. Question
6- Are PHV drivers allowed to pick up people from airports?
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Question 7 of 36
7. Question
7- What may affect the environment and people living around the operating center? (2 correct answers)
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Question 8 of 36
8. Question
8- What should you do if a passenger disagrees with the fare or is unable to pay at the end of the journey?
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Question 9 of 36
9. Question
9- If a passenger becomes angry or violent in your vehicle? (2 correct answers)
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Question 10 of 36
10. Question
10- What should you do after an incident with an aggressive passenger? (2 correct answers)
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Question 11 of 36
11. Question
11- What may happen if a serious complaint is made against you or there are number of complaints, or there appears to be a pattern of poor behaviour and all the ways to improve your behaviour have been tried but have failed?
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Question 12 of 36
12. Question
12- If a road sign shows that access is for a taxi:
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Question 13 of 36
13. Question
13- Are you allowed to charge your electric PHV on electric taxi charging points?
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Question 14 of 36
14. Question
14- PHVs can pick up or drop off passengers and can park or wait in a parking bay as long as:
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Question 15 of 36
15. Question
15- You’re stuck in stationary traffic – what is the only exception when you are allowed to use your hand-held phone or similar device?
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Question 16 of 36
16. Question
16- If your windscreen is covered in devices:
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Question 17 of 36
17. Question
17- All PHV windows must be:
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Question 18 of 36
18. Question
18- Please complete the following passage by selecting a word or phrase from the drop-down menu.
To work as a London PHV driver, you will need to be by – only then can you
carry out bookings for a London private hire that is also licenced by TfL.CorrectIncorrect -
Question 5 of 36
5. Question
19- Please complete the following passage by selecting a word or phrase from the drop-down menu.
If you own a PHV, you must tell TfL within hours of any collision that the safety, performance, or comfort of the vehicle.
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Question 5 of 36
5. Question
20- Please complete the following passage by selecting a word or phrase from the drop-down menu.
You may a private hire booking where the pick-up point and/or the destination for the journey is outside London as long as the booking has been by a licenced London PHV operator.
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Question 5 of 36
5. Question
21- Please complete the following passage by selecting a word or phrase from the drop-down menu.
If the cannot communicate clearly to confirm their destination, or is unable to because of drink or drugs, you have the right to to take them in your vehicle.
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Question 5 of 36
5. Question
22- Please complete the following passage by selecting a word or phrase from the drop-down menu.
Don’t worry about police time or getting someone into trouble. The police will if the information you give is important and will it as private and confidential.
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Question 5 of 36
5. Question
23- Please complete the following passage by selecting a word or phrase from the drop-down menu.
If a passenger in your vehicle angry or violent you have a right to say that you will not accept that or if that fails, and it is safe to do so, to ask them to .
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Question 5 of 36
5. Question
24- Please complete the following passage by selecting a word or phrase from the drop-down menu.
Drivers who in an unacceptable way will have action against them by TfL and/or the .
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Question 5 of 36
5. Question
25- Please complete the following passage by selecting a word or phrase from the drop-down menu.
TfL expects all drivers to offer Londoners and visitors a professional and service. Providing excellent customer service is an important part of a London PHV driver.
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Question 5 of 36
5. Question
26- Please complete the following passage by selecting a word or phrase from the drop-down menu.
If you are not picking up or dropping off a passenger, you may get a PCN if you wait where there are restrictions. This can happen even if you have early for a booking or the passenger is late, or if a passenger has asked you to stop and wait they visit a shop or use a cashpoint.
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Question 5 of 36
5. Question
27- Please complete the following passage by selecting a word or phrase from the drop-down menu.
Tell the passenger where they are and let them know about any possible dangers, such as kerbs, doors opening towards or away from them and slopes going up or down. This will help accident and injury.
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Question 5 of 36
5. Question
28- Please complete the following passage by selecting a word or phrase from the drop-down menu.
You must never drive while you are the influence of drugs or alcohol. The police test for drug and alcohol use at the to catch those who break the .
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Question 5 of 36
5. Question
29- Please complete the following passage by selecting a word or phrase from the drop-down menu.
PHV drivers need to keep a watch on the roads at all times and be able to interact with all other road users, especially those that are more such as pedestrians, cyclists and motorcyclists.
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Question 5 of 36
5. Question
30- Please complete the following passage by selecting a word or phrase from the drop-down menu.
PHVs entering the Charge zone need to pay the daily charge unless they have an exemption. If your PHV is as wheelchair accessible, you will not have to pay the Congestion Charge if you are entering the zone to out a booking from a London licenced PHV operator.
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Question 6 of 36
6. Question
31- Please complete the following passage by selecting a word or phrase from the drop-down menu.
You must remember that PHVs are not allowed to in bus lanes – PHVs are not allowed to park, wait, drop off or collect passengers on a taxi – PHVs are not allowed to use or park on electric taxi charge .
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Question 5 of 36
5. Question
32- Please complete the following passage by selecting a word or phrase from the drop-down menu.
Passengers with mobility issues may need extra time to or exit the vehicle. Be and assist them if .
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Question 5 of 36
5. Question
33- Please complete the following passage by selecting a word or phrase from the drop-down menu.
PHV drivers should not or wait in restricted zones such as lanes or taxi .
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Question 5 of 36
5. Question
34- Please complete the following passage by selecting a word or phrase from the drop-down menu.
Drive at a speed within the speed limit and one that is appropriate for the , environment, and weather conditions. The faster you drive, the time you have to do something to avoid a collision. The resulting also become more serious as speed increases.
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Question 5 of 36
5. Question
35- Please read the following information carefully and answer the question below:
Question: “Zebra crossings are designed to give pedestrians the right of way. Drivers must stop and allow pedestrians to cross if they are already on the crossing. Failing to do so can result in fines and penalty points.”
When must a driver stop at a zebra crossing?
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Question 6 of 36
6. Question
36- Please read the following information carefully and answer the question below:
TfL ensures that all its drivers undergo regular training. This includes courses on customer service, handling difficult situations, and maintaining a high level of professionalism on the job.
Question : What type of training do TfL drivers undergo?
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